Thank you for your kind attention:
It was today brought to my attention that after ages and ages of wanting to leave this banking relationship and find another that I really have much to be thankful for.
First, I would like to compliment you on the quality of your customer service. You have trained your employees to be extremely friendly and able to answer every imaginable question while avoiding giving direct answers or even correct answers, and all with a smile and a parting wish that they have addressed my concerns.
Second, I must applaud your excellent lobby design, the palette of the seating area is soothing and almost is able to calm my nerves as I wait a full hour to be helped with my latest BOA inspired issue.
Third, thank you for making it possible for me to talk to a new (and friendly) customer service person on the phone every month to correct the mistakes that are associated with having accounts with your bank that are in two different states. It's excellent that you're able to span the globe and still keep the scope of your customer service capabilities local.
Fourth, thank you for always promising me things that you cannot deliver. It helps to keep my expectations of other things in my life extremely low.
Fifth, I especially appreciate the efforts that your bank has made in keeping me on my toes. If I hadn't been trained by your inefficiency I may not keep such a close watch on my accounts and might have completely missed the random monthly maintenance fees you occasionally, accidentally dole out; the theft and compromising of my checking account by a person cashing a fraudulent check at your very institution (thanks for keeping an eye out for my best interest!); or the omission of part of my name on our OR statement; or even the fact that you kept our closed account open and started to assess fees for non-sufficient daily balance. I feel lucky to have this training and I hope to be so vigilant with all aspects of my life.
Sixth, although I do realize the market fluctuates I still want to give credit to you for selling me foreign currency at a much higher rate than you purchased it back from me. It is a rare occasion that the common people have opportunity to give a bank a loan and I was so pleased to be able to hold currency for a few days so that you could make some money off of it.
Seventh, I had started to feel like everything in the world was good and golden after I signed the papers on my house, but I again am indebted to you for slapping me back into reality and allowing me to feel the usual stress that first-time home buyers should all be feeling, waiting on tenter-hooks to see if wire transfers really can come true.
Eighth, I really appreciate that your employees are my equal. It's so nice to go into a branch with a question and have an employee pick up the phone to get the answer. I can hear them cycling through the prompts the same way I would; how refreshing to not have anyone available with an answer at their fingertips.
All in all it's been one of those excellent learning relationships that we've had and I couldn't be more glad to be soon moving away and finally having the ability to take my account with me.
Very truly yours etcetera etcetera and so forth...
It was today brought to my attention that after ages and ages of wanting to leave this banking relationship and find another that I really have much to be thankful for.
First, I would like to compliment you on the quality of your customer service. You have trained your employees to be extremely friendly and able to answer every imaginable question while avoiding giving direct answers or even correct answers, and all with a smile and a parting wish that they have addressed my concerns.
Second, I must applaud your excellent lobby design, the palette of the seating area is soothing and almost is able to calm my nerves as I wait a full hour to be helped with my latest BOA inspired issue.
Third, thank you for making it possible for me to talk to a new (and friendly) customer service person on the phone every month to correct the mistakes that are associated with having accounts with your bank that are in two different states. It's excellent that you're able to span the globe and still keep the scope of your customer service capabilities local.
Fourth, thank you for always promising me things that you cannot deliver. It helps to keep my expectations of other things in my life extremely low.
Fifth, I especially appreciate the efforts that your bank has made in keeping me on my toes. If I hadn't been trained by your inefficiency I may not keep such a close watch on my accounts and might have completely missed the random monthly maintenance fees you occasionally, accidentally dole out; the theft and compromising of my checking account by a person cashing a fraudulent check at your very institution (thanks for keeping an eye out for my best interest!); or the omission of part of my name on our OR statement; or even the fact that you kept our closed account open and started to assess fees for non-sufficient daily balance. I feel lucky to have this training and I hope to be so vigilant with all aspects of my life.
Sixth, although I do realize the market fluctuates I still want to give credit to you for selling me foreign currency at a much higher rate than you purchased it back from me. It is a rare occasion that the common people have opportunity to give a bank a loan and I was so pleased to be able to hold currency for a few days so that you could make some money off of it.
Seventh, I had started to feel like everything in the world was good and golden after I signed the papers on my house, but I again am indebted to you for slapping me back into reality and allowing me to feel the usual stress that first-time home buyers should all be feeling, waiting on tenter-hooks to see if wire transfers really can come true.
Eighth, I really appreciate that your employees are my equal. It's so nice to go into a branch with a question and have an employee pick up the phone to get the answer. I can hear them cycling through the prompts the same way I would; how refreshing to not have anyone available with an answer at their fingertips.
All in all it's been one of those excellent learning relationships that we've had and I couldn't be more glad to be soon moving away and finally having the ability to take my account with me.
Very truly yours etcetera etcetera and so forth...
3 comments:
Granted I have no money, so banking is not much of an issue with me, but I have never had a horrible experience with them. They aren't my favorite by any means, but I have yet to be dicked around.
The most annoying thing that did occur was that I previously had a ATM banking account (i.e. I get charged for teller services, but have free ATM). Then I got a letter last years saying that the were "upgrading my account" and that, as long as I made one direct deposit a month, I would avoid fees. I went down there and complained. They said the did away with the ATM accounts. Since I had no regular income, they changed my account over to a Student Account without hassle. Sure it was stupid, but only wasted about 30 minutes of my day. Plus I got a free pen. Go free pens!
I actually didn't have any issues until we moved from VA.
I also don't think it's a BOA specific thing, I think it's a corporate bank thing. We're going credit union all the way...
I worked with lots of credit unions back when I lived in Seattle (we did their statement printing and mailing). Interesting bunch of people. You do have the issues of accessibility with some of them. Other are essentially trying to become banks as there are fewer and fewer member restrictions.
Post a Comment